Customer Service Advisor

Job Description

As a customer service advisor, you are the first point of contact for our customers therefore good customer skills is paramount. You must have a good mechanical knowledge also be able to understand technical information provided by the branch vehicle technicians and be able to relay this information to customers in an informative, polite and friendly manner in person or on the phone.

Ensuring customer needs are met also recommending products and services due to issues highlighted by vehicle technicians.

Job Responsibilities

Dealing with customer requests and enquiries (both in person and on the phone), dealing with vehicle bookings in person, over the phone and online. pricing of jobs, ordering parts, tyres and allocating jobcards to workshop staff.